You are requested to follow the steps given below in order to resolve the problem faced while deleting/modifying the orders placed by you.
Go to the folder where PIB is installed. By default, PIB is installed at the following location in your system: "C:\Program Files\Indiabulls Securities Limited\Power Indiabulls"
In the folder where you have stored “desktrade.jar” file a folder in the name of your client id is created. For example if your Trading id is 1234 a folder in the name of 1234 is available.
Delete the “Logs” and “Store” folders created in the Client id folder.
Clean entire system (temporary files and folder) using disk cleanup utility. Also scan for viruses and other spyware in your system through third party antivirus and spyware removal tools.
After logging into PIB, delete the existing market watch and save Market watch settings.
Re-create the market watch and save Market watch settings.
If the problem still persists, kindly write to firstname.lastname@example.org with the screenshot along with the below mentioned details
Whether using the application in office or at Home?
Type of Internet connection (DSL / Broadband /Leased line/Data Card)
Mode of internet connection (Whether it is shared or dedicated). If shared, then how (Through office LAN /Proxy/Router/Switch)
Name of the antivirus and firewall installed on your system. If there is any third party firewall then please mention it
Operating System you use (Windows 2000/ XP/Vista, Linux etc)
Screenshot of Add and Remove programs. This can be accessed in Start à Settings à Control Panel
Right click on DOS window open with PIB and go to "Edit --> Select All" to select the entire text written in DOS window. Now, press "Enter" to copy the content. Paste the content in a word file and send it along with other details
Log file, which is stored in logs folder (Default location -: C:\Program Files\Indiabulls Securities Limited\Power Indiabulls)
If the problem still persists then please mail at Helpdesk@indiabulls.com or call up at Client Helpline at 0124-4572444.
You can download MPIB (Mobile Power Indiabulls) either directly from mobile or through your computer. Below are the download instructions for both the mediums.
Download through Mobile
If the mobile is GPRS-enabled, open the following URL on mobile device: http://power.indiabulls.com/mib/MIB_BB.jar
Download the file to mobile device
Download through PC
Visit the URL: http://power.indiabulls.com/mib/MIB_BB.jar
Download the application on desktop
Connect USB/ Bluetooth/data cable with PC and copy the given file to mobile device.
After downloading MPIB on phone, you need to first activate it by entering a unique user key. This key can be generated from Mobile Indiabulls section given in the trading web site under Products menu. Please click on the Help icon in the Mobile Indiabulls section for assistance.
Note: Above mentioned link is only for Blackberry.
For the handsets other than Blackberry, you can install the MPIB from http://power.indiabulls.com/mib/MIB.jar.
In order to identify the reason for connection error you need to first check the hyperlink through which you are trying to download Mobile Power Indiabulls (MPIB).
If you are accessing via hyperlink (http://power.indiabulls.com/mib/MIB.jar) and receiving the connection error, you are requested to check whether the other URLs such as m.yahoo.com or www.icicibank.com etc are accessible or not.
If you are able to access other URLs then follow the steps provided below:
Go to Connection Settings
Change the selected option from Streaming to Polling
Incase you are unable to access the other URL’s then you can get in touch with the service provider.
Note: Please ensure that the access point is activated for the handset with the respective service provider. Below mentioned are the access points for few of the service providers.
Check whether your internet connection is working or not. For this kindly, go to Start Run and type ‘ping 22.214.171.124”.
If you view the message like ‘Reply from 126.96.36.199: bytes =XX time=YYYms TTL=ZZZ’, it shows that your connection is working fine. As the connection is fine but the problem still persists, kindly write to Helpdesk@indiabulls.com.
However, if you receive a message “Request Timed Out”, please send a mail to email@example.com with a screen shot for the same.